Since the outbreak of the Covid-19 pandemic last year, and the necessary uptake in video collaboration, Zoom has become the go-to video answer for a lot of companies. At this week’s Zoomtopia event, the company spelled out how it plans build on its recent success, unveiling a slew of new products, capabilities, and updates designed to further solidify its customer base.

Video in the contact center?

The 10-year-old company highlighted what it sees as its biggest push: the launch of a cloud-based video contact center in 2022 that “will connect organizations with their customers in new ways,” according to Heidi Elmore, head of UCaaS at Zoom.

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