Prior to using BeyondTrust, Chili Security used TeamViewer for remote support. However, TeamViewer lacked the scalability and enterprise security needed to support the company’s fast-growing customer base. The TeamViewer solution was slow and required cumbersome manual processes that also introduced security risk, such as having to copy and paste customers’ passwords and session IDs. Consequently, Chili Security initiated its search for a remote support solution that offered more advanced features and a strong focus on security.

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