Anyone trying to use voiceprint also needs to know the account-holder’s customer reference number, which is not normally publicly available, but the number is not treated as securely as a password and is included in correspondence from Centrelink and other service providers, such as childcare centers. The self-service phone system allows people to access sensitive material such as information on their payment of benefits and to request documents to be sent by mail, including replacement concession or healthcare cards. Services Australia declined to say if the voiceprint technology would be changed or removed from Centrelink.
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Author Of this post: BeauHD